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Frequently Asked Questions
1.
 Q. What is an Application ID? How do I get one?
A . The application ID is your Unique Reference that was given to you when you completed an application to a position. You can use this to identify yourself and the particular application you are interested in.
2.
 Q. What if I require further information relating to an advertised position?
A . If you require further information regarding any position listed on Career Website you need to send email to [email protected]. And our recruiter from each school will contact with you regarding your further inquiry.
3.
 Q. How can I view only those jobs that have been posted since last I checked the listings?
A . This site is a live real time site. Jobs are loaded daily and removed according to the opening and closing date of the positions. It should be easy for you to find out the new job postings after last time you have checked.
4.
 Q. How do I change my personal details on Application?
A . You may change your personal details at any time by following the steps below:
  1. Click 'Login' and enter your e-mail address. If you can't remember it, click 'Forgotten your password?' and follow the prompts. A new password will be emailed to you. Then go back to step one.
  2. Enter your password
  3. Click the 'Login' button
  4. Select the 'My Details' menu option.
  5. Amend your personal details as necessary.
  6. Click the 'Save' button.
5.
 Q. I have forgotten my password, how do I get a new one or how can I find out what my old one was?
A . As your password is encrypted, we have no way of accessing it to provide you with the details. You will need to generate a new password.
  1. Click the 'Login' menu option
  2. Click the 'Forgotten your password?' link
  3. Enter your email address.
We will then email you a new password. Use this new password to log in:
  1. Select the 'Login' main menu option.
  2. Enter your e-mail address and the new password sent to you.
  3. Click the 'Login' button.
  4. Select the 'Change Login' menu option or button.
  5. Change your password to one of your choice. Your password must be at least 8 characters long and contain one numeric.
  6. Click the 'Save' button.
Please remember e-mail and Password are case sensitive. You must enter them exactly the same each time.
6.
 Q. Whenever I do a search or attempt to register I get a 'Page Not Found' error.
A . This is an unusual problem and should not happen regularly. It could be that you are using a non-compatible browser. The minimum requirements are Microsoft Internet Explorer IE7+, Mozilla FireFox 9+ or Google Chrome. If your browser does not meet the minimum requirements please update. An alternative is that the time lag from your request to response from the database 'times out' on your browser. Try logging on with a faster Internet connection, or accessing the site in non-peak Internet times. Let us know if the problem continues and we will investigate in greater depth.
7.
 Q. After I click on the Job Title and view the advertisement details, I press 'Back' to continue the search. I then get a message saying 'Warning Page has Expired'. I then have to begin the search again from jobs 1 - 10. At this stage I may be at jobs 51 - 60 so I have the inconvenience of having to start again from the beginning.
A . All searches are conducted through a database. The 'Warning - Page has Expired' message appears because you have used the 'Back' button on your web browser. Do not use this button to return to the list. You will find that the job advertisement has a back button at the top and bottom of the page. Use one of these buttons to return to your list.
8.
 Q. What if I am having difficulties accessing this web site and require technical support?
A . If you require technical assistance to access of this web site, please send an email to [email protected].
9.
 Q. How do I get more information about Dulwich College International or Dehong?
A . If you require assistance or additional information about Dulwich College International, please refer to www.dulwich.org . If you require assistance or additional information about Dehong, please refer to www.dehong.cn.
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